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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Knowledge base

Freshdesk

Version 1.0 · Last updated 2026-06-10

Feed your Freshdesk articles and tickets into Living Knowledge, and let the Team Assistant answer on top of Freshdesk.

Context

Freshdesk is a cloud customer support desk from Freshworks that combines a ticketing system with a knowledge base and multichannel support. It is used by support teams across many industries, and is known for being quick to set up.

With Unless, your Freshdesk content feeds Living Knowledge, the engine that keeps your business knowledge current. Help articles and resolved tickets flow in as grounding data and publish to a Help Center on autopilot, so the agent answers from your own material. The Team Assistant works on top of Freshdesk, answering tickets directly from Living Knowledge and a search of related tickets, and hands off to your Freshdesk agents with full context when a person is needed.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

Key benefits

  • Better data quality: Unless ingests the exact content of your Freshdesk articles and tickets, without the navigation and footer clutter a website import brings.
  • Team Assistant on top of Freshdesk: Your team answers tickets inside Freshdesk, drawing on Living Knowledge and related tickets, without switching tools.
  • Handover with full context: When a person is needed, the conversation passes to your Freshdesk agents, or to email, with the whole history attached.

How does it work?

Unless pulls articles and tickets from Freshdesk into Living Knowledge, where they ground the agent and keep your Help Center current. The Team Assistant answers on top of Freshdesk using Living Knowledge and related tickets, and hands off to your agents when the AI reaches its limit.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Freshdesk integration. This will open a popup where you can connect your Freshdesk account and set up the integration. Once the integration is active, you’ll find a new “Add Freshdesk articles” option in the “Add training source” dropdown in the AI zone.

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