Confluence

Version 1.0 · Last updated 2026-06-10

Context

Confluence is Atlassian’s team workspace and wiki, where organizations document projects, processes, and product knowledge. It is widely used alongside Jira, and is one of the most common enterprise knowledge bases.

With Unless, your Confluence content feeds Living Knowledge, the engine that keeps your business knowledge current. Your pages flow in as grounding data and publish to a Help Center on autopilot, so your AI customer agent answers from your own documentation, always current.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

Key benefits

• Better data quality: Unless ingests the exact content of your Confluence pages, without the navigation and footer clutter a website import brings.
• Always current: When your Confluence content changes, Living Knowledge updates, so the agent never answers from something stale.

How does it work?

Unless pulls content from Confluence into Living Knowledge, where it becomes grounding data for your AI customer agent and feeds the public Help Center embedded in the agent.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Confluence integration. This will open a popup where you can connect your Confluence account and set up the integration. Once the integration is active, you’ll find a new “Add Confluence documents” option in the “Add training source” dropdown in the AI zone.