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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Ticketing

Zendesk Sunshine Conversations

Version 1.0 · Last updated 2026-06-10

Feed your Sunshine Conversations into Living Knowledge and hand off live chats to your Zendesk agents.

Context

Sunshine Conversations is Zendesk’s omnichannel messaging platform, which unifies many messaging channels behind a single API. It is used by businesses building custom or automated conversational experiences, and is known as a programmable messaging layer.

With Unless, your Zendesk Sunshine Conversations messages feed Living Knowledge, so the agent learns from past conversations. When a conversation needs a person, it hands off to your Zendesk agents with full context.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

Key benefits

  • Learn from every conversation: Past Zendesk Sunshine Conversations messages feed Living Knowledge, so your agent answers common questions on its own.
  • Handoff with full context: When a person is needed, the live conversation passes to your Zendesk agents with the whole history attached.

How does it work?

Unless connects to Zendesk Sunshine Conversations so your AI agent can chat with customers across messaging channels, draw on Living Knowledge, and hand off to your Zendesk agents when needed.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Zendesk Sunshine Conversations integration. This will open a popup where you can connect your Zendesk Sunshine Conversations account and set up the integration.

  1. Ensure that messaging and Zendesk chat are enabled on your account.
  2. Navigate to the Zendesk admin center for your account.
  3. Under the ‘Apps and Integrations’ tab, select the Conversations integrations page.
  4. Create a ‘conversations integration’. Set up the webhook with the URL https://api.unless.com/api/v1/ai/livechat/webhook and subscribe to the events ‘Switchboard pass control’ and ‘Conversation message’. No need to include full user or full source.
  5. Copy-paste the credentials into the relevant fields on the Unless.com Zendesk Sunshine Conversations integration configuration panel.
  6. Go to the Conversations API page and create a new API key. Copy the relevant fields into the Unless configuration page.
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