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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Ticketing

Intercom

Version 1.0 · Last updated 2026-06-09

Feed Intercom conversations into Living Knowledge, answer on top of Intercom, and hand off live chats.
This is a premium integration. See the pricing page for more information.

Context

Intercom is a customer support suite built around live chat and messaging. With Unless, Intercom works in three ways.

First, your conversations flow into Living Knowledge as grounding content, so the agent learns from every resolved case and keeps your Help Center current. Second, the Team Assistant works on top of Intercom, answering questions directly from Living Knowledge and a search of related conversations. Third, when a conversation needs a person, it hands off to your Intercom team with full context.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

Key benefits

  • Learn from every resolution: Resolved Intercom conversations feed Living Knowledge, so the agent answers common questions on its own.
  • Team Assistant on top of Intercom: Your team answers inside Intercom, drawing on Living Knowledge and related conversations, without switching tools.
  • Handoff with full context: When a person is needed, the live conversation passes to your Intercom team with the whole history attached.

How does it work?

Unless pulls conversations from Intercom into Living Knowledge, where they ground the agent and keep your Help Center current. The Team Assistant answers on top of Intercom using Living Knowledge and related conversations, and hands off live chats to your team when needed.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Intercom integration. This will open a popup where you can connect your Intercom account and set up the integration.

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