Websites
Automatically index your own website content to train your AI, or even use curated external websites to expand its knowledge.
Features
Everything you need to upgrade customer success to the AI era, with robust privacy protection and effortless implementation.
Redesign the user journey with AI
Let your customers and teams find what they need, get answers to complex questions, and automate their tasks... without a worry about security and European regulations.
Our AI understands your query’s context and retrieves the most relevant answers, drawing from up-to-date information across your company's knowledge sources.
Using audiences and sophisticated data organization, results are personalized to each user, ensuring users see the most relevant information for their situation.
For anonymous website visitors and named clients alike, AI Assistants can help to prevent interactions with your support team. AI Assistants can not only answer questions, but are aware of their context, will suggest further inquiries and even perform actions on the end user's behalf.
Remaining support tickets can be dealt with much faster with the Unless Team Assistant ready to jump in. It summarizes previous interactions, reads tickets and immediately answers them, finds similar tickets, and automates tasks.
AI Agent actions can be used to perform tasks on the user's behalf. You can think of simple things like opening additional components like a video player, or more complex operations like connecting to an API to submit forms or requests.
And before you ask: as we operate in regulated markets like finance and healthcare, our AI Agents typically keep the human in the loop, suggesting actions rather than performing them autonomously.
Privacy protection is our top priority
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering, privacy vault technology with data tokenization, AI model isolation, and real-time model switching.
Instant implementation
Rapidly implement a no-code enterprise AI solution into your legacy systems, without worrying about security, scalability, or privacy protection.
Over 50 connectors let you integrate business data and contacts as sources for personalized AI responses.
Automated feedback loops analyze and improve your knowledge base for use for humans and AI alike.
Point-and-click deployments let you implement new AI components right into your legacy systems.
Automatically extract information from websites and documents.
Automatically index your own website content to train your AI, or even use curated external websites to expand its knowledge.
Use your your knowledge base, ticketing system or CRM as training data. Benefit from integrations with CRM systmes like Zendesk or Salesforce.
If your proprietary knowledge sits in documents, do not worry. Our system can ingest several types of documents, including PDF.
Use 50+ source connectors to index and find your company data anywhere.
Benefit from a large library of 120+ point-and-click web components that act as conversation starters in your existing websites or client portals.
Advanced features
The seamless integration of fully compliant AI assistants into existing systems will boost customer experience and employee productivity only if the interaction is entirely natural.
24/7 multilingual support for customer queries across channels, personalized for tone, reading level, and personal context, using a dedicated user profile.
Consumers stare at a blank prompt and don’t know what to ask. So, our AI suggests questions, tasks, or follow-up steps proactively.
The AI performs tasks, integrates with APIs, hands over to humans, and interacts visually with legacy interfaces.
Depending on the audience, use case, or context, the AI may need to exhibit a different personality type. AI Persona allows you to simply define its character in each situation.
Using context-aware UI components that act as conversation starters on a specific topic, you can equip your existing websites and dashboards with with an AI that answers questions before they have been asked.
If your organization has strictly divided topics, specializations or departments, AI Topics can be used to organize separate data sets. This will prevent mix-ups for critical data.
What happens if your employees coincidentally feed confidential information to a third-party AI model? To prevent this from happening, you can define a list of topics that the AI will refuse to talk about.
All conversations with the AI model will be subject to automated sentiment analysis, using sophisticated machine learning models, allowing you to see trends in the communication with your customers.
We offer a sophisticated A/B test protocol, that will feed the analytics tools you love with data based on control groups of specific audiences that you can define yourself.
Built for developers
Our low-touch implementation uses just a single snippet to enrich your product with conversational UI features. So, it is super easy to take it out again as well. But we suspect that you never will.
What Visma Latam says
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"
Frequently asked questions
It depends a little bit on the amount of training material that you supply, but usually you are up and running in minutes if you are using one of our standardized source connectors.
An AI persona is like a member of your team with its own goals and style. Your CS agent can focus on helping users in your product while a sales agent can focus on lead generation and potential upsells. By creating specialized AI personas, you can ensure that your users receive the most personalized and effective support possible.
We offer 50+ integrations with popular CRMs, ESPs, and analytics platforms. If there's an API, we can also connect to systems unique to your business. This data can be used to segment users, personalize their interactions, and enable actions to be taken within conversations.
Typically, AI chatbots allow you to chat only, through a bubble in the right corner of your screen. That is a bit boring, we think. Our AI assistants can be invoked using any of our 50+ conversation starter components, are aware of their surroundings and the most likely questions that you may ask, and can perform tasks on your behalf - even to the point of intervening in the surrounding user interface itself, by highlighting something or even adding entirely new feature components to solve a problem. .
A data privacy vault isolates, protects, and governs sensitive customer data, facilitating compliance with regional laws like GDPR through data localization. Tokenization, a non-algorithmic approach to data obfuscation, replaces sensitive data with tokens, providing an extra layer of security. In short, sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like AI models.
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.