The AI platform that is safe for Europe's regulated sectors
Find, resolve, and automate... securely.
Use your company knowledge to reimagine customer success with AI. Easily launch AI search, assistants, and agents, while adhering to the strictest EU regulations for privacy and security.
European AI platform for customer success
Innovate with peace of mind
Catering to the full user journey, our all-in-one AI solution redefines customer success at scale. And while you are creating the hightest ROI, we safeguard your compliance.
Quickly find information
Semantic AI Search helps you instantly find the answers you need.
Resolve issues rapidly
For website visitors, clients, and teams, AI Assistance helps out in any situation.
Automate your tasks
Automate common actions with AI Agents, safely keeping humans in the loop.
Scale your company, not your support team
Grow without the pains
Let our AI Assistant deflect tickets in your public website and your secure portals, while your support team reduces their ticket handling time with our Team Assistant. The ROI adds up, for maximum results.
- Ticket deflection on website
- + 40%
- Ticket deflection in product
- + 30%
- Reduced case handling time
- + 20%
- Total time reduction
- = 66%
Don't get stuck in pilots
Effortless transformation
In Europe's regulated markets like healthcare and finance, 90% of AI pilots fail. Fragmented efforts, regulatory uncertainty, and complex software transitions have been blocking adoption... until now.
- End-to-end solution
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Configure, train, and deploy AI assistants across multiple use cases that all add up to reduce support workload.
- Instant integration
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Rapidly implement a no-code enterprise AI solution into your legacy systems, without worrying about security, scalability, or privacy.
- Bullet-proof compliance
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Stick to all EU regulations for privacy, security, and data governance, while avoiding stale data and hallucination.
Redesign your customer operations for generative AI assistance
Three use cases, one solution
Mastering all your corporate knowledge, AI assistants provide instant support to customers and employees alike. Ticket deflection and case resolution time reduction add up for maximum ROI.
Self-service support for website visitors
Help website visitors instantly
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.
Contextual help in your client portals
Offer advanced handholding to clients
Lift the pressure off of your organization by enhancing your client portals with integrated handholding, leveraging AI chat, tooltips, alert boxes, and more.
Give your team their own AI assistant
Internal assistance for your teams
Reduce the case resolution time of your customer support team with automation, making complex information easily accessible - right in their favorite tools.
Help website visitors instantly
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.
Offer advanced handholding to clients
Lift the pressure off of your organization by enhancing your client portals with integrated handholding, leveraging AI chat, tooltips, alert boxes, and more.
Internal assistance for your teams
Reduce the case resolution time of your customer support team with automation, making complex information easily accessible - right in their favorite tools.
An almost trivial implementation effort
Plug and play
Our platform is the simplest way for organizations to integrate generative AI into their operations. Train, configure, deploy, and monitor with ease. All without code.
Tailored for regulated markets
Built for the strictest standards
To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the EU AI Act.
- Security is not just a layer
- Our architecture is fortified with firewalls, advanced encryption, shielded Lambda containers and extensive DDoS protection to keep your data safe. Read more.
- Availability guaranteed
- Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for system metrics over time.
- Fine-grained data governance options
- Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features in our platform.
- Confidentiality
- Confidentiality blocklists, complete data segregation, and user profile separation make your protected business data only available on a legitimate need-to-know basis.
- Top-notch privacy protection
- Built on GDPR and CCPA, our privacy vaults will make sure that Personally Identifiable Information will never reach any AI model. Read more in our Data and Privacy Center.
- Quality assurance
- Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.
What Visma says
"Using the AI platform of UNLESS has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."
Frequently asked questions
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UNLESS is a conversational AI platform for regulated markets - allowing finance, insurance and healthcare companies to launch compliant AI assistants into their legacy systems in a very simple way.
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We help organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website. Our system will then address potential gaps in your documentation and help you fixing those in a continuous feedback loop. From then on, your customers and your team can engage in conversations with AI assistants through many channels.
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We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training to upskill you when needed.
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The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.
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Our platform has built-in constraints to prevent personal data leakage. For example, our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility called "Privacy Vault", while feeding the AI model with anonymized tokens instead.
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Larger organizations that deal with sensitive topics need extensive features, security, and privacy measures - especially in the EU. This typically blocks AI-driven innovation in finance, healthcare, and insurance organizations. UNLESS offers the only AI platform that solves these problems.
Let us prove the value of generative AI
Benefit from AI today
Don't get left behind. Enhance your business with AI features instantly, without worrying about scalability, security, compliance, or privacy risks.